Refund Policy

1. General Policy

• Our services involve personalized assistance, documentation support, and coordination with financial institutions.
• Therefore, fees once paid are generally non-refundable.

2. Exceptions

Refunds may be considered in specific situations, such as:

• Service Non-Delivery: If we fail to initiate or provide the agreed services.
• Significant Deviation: If the service delivered is substantially different from what was committed.
• Duplicate Payment: If a user has made an accidental or duplicate transaction.

Any approved refund will be processed at the sole discretion of Smart Lion FinServ.

3. Non-Refundable Cases

Refunds will not be applicable in the following cases:

• Rejection or non-approval of loans or financial products by banks/NBFCs.
• Change of mind after service initiation.
• Delays caused by third-party institutions or incomplete documentation from the user.

4. Refund Request Process

To request a refund:

• Submit a written request via email to info@smartlionfinserv.com
• The request must include your details, transaction information, and reason for the refund.
• Requests should be made within 7 days of the service initiation or payment.

5. Processing of Refunds

• Refund requests will be reviewed within 7–10 business days.
• If approved, the refund will be processed through the original payment method within a reasonable timeframe.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time without prior notice. Updated versions will be available on our website.

7. Contact Us

For any questions or refund-related concerns, please contact us at:

Email: info@smartlionfinserv.com